35bd Responsible Gaming —
Play Smart, Stay in Control
At 35bd, we believe that gambling should be an enjoyable form of entertainment — never a source of financial stress or personal hardship. This page outlines the tools, resources, and policies that 35bd puts in place to support every player on the Bangladesh platform in making informed, safe, and responsible choices about their gambling activity.
Strictly for Adults Aged 21 and Above
The 35bd platform is accessible exclusively to adults aged 21 years and older. Registering an account, placing bets, or participating in any game on 35bd is strictly prohibited for individuals under the age of 21. This policy applies to all players accessing 35bd from Bangladesh and is enforced through our identity verification and KYC procedures. If you are not yet 21 years old, please do not attempt to register or use this platform. Parents and guardians are encouraged to use parental control software to block access to online gambling sites for minors in their households.
Gambling Can Be Addictive — Know the Risks
Online gambling, including casino games, crash games, slots, and cricket betting, carries inherent financial risk and has the potential to become habit-forming. 35bd is committed to ensuring that all players on the Bangladesh platform are fully aware of these risks before they play. Gambling should always be approached as a form of paid entertainment, not as a way to earn income, recover financial losses, or solve financial problems. If you find yourself gambling more than you can afford to lose, chasing losses, or feeling distressed about your gambling, please use the tools and resources on this page immediately or contact our support team at [email protected].
The Six Pillars of Responsible Gaming at 35bd
How 35bd protects its Bangladesh players and promotes a safe, enjoyable gaming environment for all.
Age Verification
Every player registering on 35bd must complete a full KYC identity verification process confirming they are aged 21 or above. Document checks include national ID cards, passports, and driving licences. Accounts that fail age verification are permanently closed and any funds are returned to the originating payment method.
Deposit Limits
35bd allows all players to set daily, weekly, and monthly deposit limits on their accounts. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory 72-hour cooling-off period. Reducing a limit is instant. Setting a deposit limit is one of the most effective tools for keeping your gambling spending within a budget you are comfortable with.
Session Time Reminders
35bd provides configurable session time reminders that notify you when you have been playing for a set duration. You can set reminders to appear every 30, 60, or 90 minutes, or at a custom interval of your choosing. These reminders help you stay aware of how long you have been gambling and make a conscious choice about whether to continue or take a break.
Time-Out & Cool-Off
If you feel you need a short break from gambling, 35bd's time-out feature allows you to temporarily suspend your account for a period of 24 hours, 48 hours, one week, or one month. During a time-out period, you cannot log in, deposit, or place bets on 35bd. Your account and balance are preserved and accessible again once the time-out period expires.
Self-Exclusion
For players who need a longer break or wish to stop gambling entirely, 35bd offers a self-exclusion programme. Self-exclusion suspends your account for a minimum period of six months, with options for one year, two years, or permanent exclusion. During self-exclusion, your account cannot be reactivated under any circumstances until the chosen exclusion period has fully elapsed. Permanent self-exclusion is irreversible.
Reality Checks
Reality checks are on-screen notifications that appear at regular intervals during a gaming session, showing you a summary of your current session's net financial position — including total wagered, total won, and net gain or loss. These notifications are designed to give you an accurate, real-time picture of your gambling activity and help you make informed decisions about whether to continue playing.
Setting Up Your Responsible Gaming Tools
All responsible gaming tools on 35bd are available directly from your account dashboard and take effect immediately or with the mandatory cooling-off period described above. Here is a step-by-step guide to activating each tool.
Log In to Your 35bd Account
Visit 35bd Login and enter your registered username and password. If you have 2FA enabled, complete the verification step. This confirms your identity before any account modifications are applied.
Navigate to Account Settings
From your account dashboard, click on your profile icon and select "Account Settings" from the dropdown menu. This area contains all personal preferences including responsible gaming controls.
Select Responsible Gaming
Within Account Settings, locate the "Responsible Gaming" tab. This section lists all available tools: deposit limits, loss limits, session reminders, time-out, self-exclusion, and reality check configuration.
Choose Your Tool and Set Parameters
Select the tool you wish to activate and enter your preferred settings. For deposit limits, specify the currency amount in BDT and the reset period (daily, weekly, monthly). For time-out and self-exclusion, select the duration. Confirm your selection.
Confirm via Email
For self-exclusion and permanent account closure requests, 35bd sends a confirmation email to your registered address. You must click the confirmation link within 30 minutes for the action to take effect. Deposit limit reductions and time-out activations take effect immediately without an email confirmation step.
Contact Support If Needed
If you are unable to access your account settings or require immediate assistance applying a responsible gaming restriction — particularly in an urgent situation — contact the 35bd support team directly at [email protected] and our English-speaking team will apply the restriction manually on your behalf, usually within one hour.
Full Tool Reference
A complete overview of every responsible gaming control available to 35bd players, including activation time, reversal rules, and minimum/maximum parameters.
Daily Deposit Limit
Cap the total amount you can deposit per calendar day. Minimum ৳500. Maximum ৳500,000. Resets at midnight BST. Increases require 72-hour delay.
Weekly Deposit Limit
Set a rolling 7-day deposit cap. Useful for players who prefer weekly budget management over daily tracking. Same increase delay rules apply.
Monthly Deposit Limit
A 30-day cumulative deposit ceiling. Ideal for players who want a monthly gambling budget consistent with their personal financial planning.
Loss Limit
Set a maximum net loss per day, week, or month. Once your net losses reach this threshold, further wagering is blocked until the period resets.
Wager Limit
Cap the total stakes you can place within a given period, regardless of wins or losses. Effective for controlling total gambling volume rather than just net outcomes.
Session Time Limit
Automatically end your session after a set number of minutes. Once the session limit is reached, you are logged out and must wait 30 minutes before logging back in.
Time-Out
Temporary account suspension: 24 hours, 48 hours, 1 week, or 1 month. Account and balance preserved. No deposits or bets during this period.
Self-Exclusion
Longer suspension: 6 months, 1 year, 2 years, or permanent. Cannot be reversed until expiry. Permanent exclusion is irrevocable — account is closed indefinitely.
Could Gambling Be Becoming a Problem?
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use 35bd's responsible gaming tools or contact our support team for guidance.
Do you find yourself gambling with money that was set aside for essential expenses such as rent, food, utility bills, or family needs?
Do you chase losses — that is, do you continue gambling after a losing session in an attempt to win back the money you have lost?
Have you tried to reduce or stop gambling but found it difficult or impossible to stick to that decision?
Do you feel irritable, restless, or anxious when you are not gambling or when you try to cut down on your gambling activity?
Has gambling had a negative impact on your relationships with family members, friends, or colleagues in Dhaka, Chittagong, Sylhet, or elsewhere?
Have you borrowed money — from family, friends, banks, or mobile financial services like bKash — specifically to fund your gambling activity?
Do you spend a significant portion of your day thinking about gambling, planning your next session, or analysing past bets even when you are not actively playing?
Do you increase the size of your bets over time in order to experience the same level of excitement that smaller bets used to provide?
If you answered "yes" to two or more of these questions: This does not mean you have a gambling disorder, but it is a signal worth taking seriously. We encourage you to use 35bd's self-exclusion or time-out tools immediately and reach out to our support team at [email protected]. Our team will assist you in applying appropriate account restrictions and can point you toward professional support resources available in Bangladesh.
Where to Get Help
35bd's support team is available 24/7 in English to assist with any responsible gaming matter. We also encourage players to seek professional support where appropriate.
Email Support
Contact 35bd's responsible gaming team at any time. Our English-speaking support staff handle all responsible gaming requests with urgency and full confidentiality.
Response Times
Standard responsible gaming queries are addressed within 24 hours Bangladesh Standard Time (BST, UTC+6). Urgent self-exclusion requests are actioned within one hour of receipt.
24 hours / 7 days
Confidentiality
All responsible gaming requests submitted to 35bd are handled with complete confidentiality. No details of your request, account status, or gambling behaviour are shared with third parties outside of 35bd's operational necessity.
SSL Encrypted
Professional Guidance
If you feel you need professional counselling or support beyond what 35bd can provide, we encourage you to speak with a mental health professional or addiction counsellor in Bangladesh who can provide expert, personalised guidance.
Local health services
Note for Players in Bangladesh: If you are experiencing severe distress related to problem gambling, please reach out to a qualified mental health professional or community support service in your city — whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar. 35bd's support team can assist you in applying account restrictions immediately while you seek professional help. You do not have to face this alone, and asking for help is the right decision.
35bd's Responsible Gaming Promise to Bangladesh Players
35bd was built with the Bangladesh market in mind, and we take our duty of care to Bangladeshi players extremely seriously. The responsible gaming framework described on this page is not a regulatory checkbox — it reflects our genuine belief that a sustainable, trustworthy platform must prioritise player welfare above short-term revenue considerations.
We invest continuously in improving our responsible gaming tools, training our support team to identify and respond to signs of problem gambling, and refining the platform's monitoring systems so that at-risk behaviour patterns are flagged early. When 35bd's systems identify a player who may be showing indicators of problem gambling — such as extended session durations, rapidly increasing stake sizes, or frequent loss-chasing patterns — our team may proactively reach out to that player and offer support.
35bd does not use manipulative design practices — sometimes called "dark patterns" — to make it harder for players to apply responsible gaming restrictions, find the self-exclusion option, or close their accounts. These tools are prominently placed in the account settings area and are designed to be as quick and easy to use as possible.
We also take our advertising and promotional responsibilities seriously. 35bd does not target promotional communications at players who have self-excluded, who are in a time-out period, or who have opted out of marketing. During major cultural events in Bangladesh — including Eid, Pohela Boishakh, and Durga Puja — we take additional care to ensure that promotional messaging is responsible and does not encourage excessive gambling.
We will never make it difficult to self-exclude
Self-exclusion and time-out tools will always be easily accessible, clearly labelled, and confirmed within one hour when submitted via email to [email protected].
We will honour all deposit limit requests immediately
Deposit limit reductions take effect the moment you save them. No delay, no confirmation email, no persuasion from the platform to reconsider.
We will proactively monitor for at-risk behaviour
35bd's platform monitors session data and betting patterns for indicators of problem gambling and our team will reach out proactively when warranted.
We will never market to excluded players
Players in a time-out or self-exclusion period are immediately removed from all promotional communications lists, including Eid offers, BPL bonus campaigns, and seasonal promotions.
We will enforce the 21+ age restriction without exception
Every player must pass KYC age verification. Accounts found to belong to individuals under 21 are closed immediately and funds returned.
Play Responsibly at 35bd
Explore 35bd's full game library knowing that our responsible gaming tools are always one click away. For adults aged 21 and above only.